Privacy Policy
Introduction
This policy states the how your information is collected, used, and protected when you choose to use our services. Our goal is to handle your data responsibly, maintain the confidentiality, and protect your privacy.
We follow the Data Protection Act of 2018 and UK General Data Protection Regulation (UK GDPR) to protect your data. By using our services, you agree to the use of your data as explained below.
Handling sensitive personal data and medical information is a part of our services. Your information is processed responsibly and only when necessary.
We also take care that your information is not misused, lost, or accessed by unauthorised personnel. Measures are also taken to protect the data from disclosure during different stages of the process.
Information We Collect
To support the services provided through the platform, we collect different types of information such as your personal data, medical data, and technical data.
Your personal data includes your name, age, email address, and contact number. Your medical data includes information about your symptoms, their frequency, medical history, any current medicines you are taking, and other relevant details.
The technical data includes your IP address, type of browser, device information, and interactions with the website. To make the experience user friendly we may also use cookies and similar technologies.
To improve our services, we may also collect information related to consultations, prescriptions you have uploaded, any communication with customer support, order history, payment confirmation, and delivery details.
How We Use Your Data
Your data may be used to process your consultation and assess your condition, provide customer support, connect with you, and meet legal and regulatory requirements. This data is only used for relevant and necessary purposes.
The information you provide may also be used to coordinate consultations, process prescription requests, arrange pharmacy services, or provide delivery updates. There are other reasons such as maintaining service records, responding to your enquiries, improving website, and monitoring technical or security-related issues.
This data is also an important asset to prevent misuse of services, find out any suspicious activity, or to check if everything follows legal and regulatory requirements.
Data Protection (GDPR Compliance)
Your information is processed in line with UK data protection laws on valid legal grounds, including consent, legitimate interest, and legal obligations. This may include providing healthcare services, improving functionality of the website, maintaining service records, and complying with applicable legal or regulatory requirements.
Your information may be shared where it is necessary for operational purposes. This includes, licensed healthcare professionals, pharmacies, payment providers, delivery partners, technical service providers, website hosting providers, or IT support services.
The information may also be disclosed where it is required by law, healthcare compliance requirements, legal proceedings, or regulatory obligations. All third parties are expected to follow applicable confidentiality and data protection standards.
We use secure systems and protective measures to help keep your information safe from unauthorised access, misuse, loss, or disclosure. Additional security measures such as password protection, encrypted systems, and secure storage may also be used. Also, access to personal data is generally limited to authorised individuals.
Your information is only kept for as long as necessary. Once the information is no longer needed, it may be securely deleted, anonymised, or removed in line with applicable data protection requirements.
Cookies Policy
Cookies and similar technologies may be used to support website functionality, improve user experience, remember user preferences, enable essential features, and collect general information about how the website is used.
This information may help improve performance, usability, and overall website operation. You can manage or disable cookies through your browser settings
Some cookies may be important for website functionality, while others may help analyse website traffic, remember preferences, improve performance, or support security features.
If you disable certain cookies through browser settings, it may affect the functionality or performance of the website partially.
If you continue to use the website it applies that you agree to the use of cookies in accordance with applicable settings and browser preferences.
Third-Party Links
The website may contain links to external websites that are not operated by us.
We are not responsible for their content, privacy practices, or policies. You are advised to review the privacy policies of any external sites they visit.
External websites may operate according to their own terms, privacy practices, and data handling procedures. We encourage users to review the policies of third-party websites before providing personal information or using external services linked through the platform.
Your Rights
Under UK data protection laws, you have the right to access the personal information we hold about you and request a copy of it. You may also ask for corrections if any information is inaccurate or incomplete.
In certain situations, you can request deletion of your data, restriction of processing, or object to the way your information is being used, subject to applicable legal and regulatory requirements.
If you have concerns about how your data is handled, you may also contact the Information Commissioner’s Office (ICO) for further guidance or complaints.
In some situations, requests may be subject to identity verification or legal and regulatory limitations.
Contacting Us About Privacy
If you have questions about this privacy policy, concerns regarding personal data protection, or requests relating to your information, you may contact us through the contact details available on the website.
Requests relating to access, correction, deletion, or restriction of personal information may require identity verification before further action can be taken. We may also retain certain information where required for legal, healthcare, or regulatory purposes.